Privacy Policy

Effective starting from: June 15, 2025

1. Introduction

Puterize ("Company", "We", "Us", or "Our") operates the Puterize Translate web browser extension (the "Extension"). We are committed to protecting your privacy and handling your data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws. This Privacy Policy explains how we collect, process, and protect your personal data.

2. Data Controller

For the purposes of GDPR, the data controller is:

Puterize B.V.
Oder 20 Box A9776, 2491DC
Den Haag
The Netherlands
Email: info@puterize.com

Founder and Data Protection Officer (DPO) of Company can be contacted at support@ems.puterize.com.

3. Types of Data Collected

3.1 Personal Data

When using our Extension, we may process the following categories of personal data:

  • Account Information: Email address, username, subscription details (for Managed Service Mode)
  • Technical Data: IP address, browser type and version, operating system, device information
  • Usage Data: Information about how you use the Extension, frequency of use, preferred settings
  • Content Data: Text submitted for translation (processed locally where possible)

In Self-Service Mode, we do not collect or store personal data.

3.2 Special Category Data

We do not intentionally collect any special categories of personal data (as defined in Article 9 of GDPR) through the Extension.

4. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual Necessity: For providing the Extension's functionality under our Terms of Service
  • Legitimate Interests: For improving our services, security, and preventing fraud
  • Consent: Where required by law and explicitly provided by you
  • Legal Obligation: When required to comply with applicable laws

5. Data Processing Purposes

We process personal data for the following purposes:

  • To provide and maintain the Extension's functionality
  • To authenticate users and manage subscriptions
  • To analyze usage patterns and improve our services
  • To ensure the security and integrity of our systems
  • To comply with legal obligations
  • To communicate with users regarding service updates or security issues

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Account Data: Retained for the duration of your account plus 6 months for legal compliance
  • Usage Data: Retained for 12 months for analytics and service improvement
  • Content Data: Text submitted for translation is processed ephemerally and not stored
  • Technical Data: Retained for 30 days for security purposes

After retention periods expire, data is either anonymized or securely deleted.

7. Data Subject Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of Access: To request copies of your personal data
  • Right to Rectification: To request correction of inaccurate data
  • Right to Erasure: To request deletion of your data under certain conditions
  • Right to Restriction: To request limitation of processing
  • Right to Data Portability: To receive your data in a structured format
  • Right to Object: To object to certain processing activities
  • Right to Withdraw Consent: Where processing is based on consent

To exercise these rights, please contact us at support@ems.puterize.com.

8. Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit using TLS/SSL protocols
  • Pseudonymization of stored data where appropriate
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Incident response procedures

9. Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When such transfers occur, we ensure appropriate safeguards are in place, including:

  • EU Standard Contractual Clauses
  • Adequacy decisions by the European Commission
  • Other legally approved transfer mechanisms

10. Third-Party Processors

We engage the following categories of data processors:

  • Cloud service providers for hosting and infrastructure
  • Payment processors for subscription management
  • Analytics providers for service improvement
  • Customer support platforms

All processors are bound by data processing agreements that comply with GDPR requirements.

11. Cookies and Tracking

The Extension uses minimal cookies and similar technologies solely for:

  • Authentication and session management
  • Remembering user preferences
  • Basic analytics for service improvement

We do not use third-party tracking cookies for advertising purposes.

12. Children's Privacy

The Extension is not intended for children under 16. We do not knowingly collect personal data from children without verifiable parental consent. If we become aware of such collection, we will take steps to delete the information.

13. Policy Updates

We may update this Privacy Policy periodically. Material changes will be communicated through the Extension or via email. Your continued use of the Extension after such changes constitutes acceptance of the updated policy.

14. Complaints

If you have concerns about our data practices, you may lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.

Contact Information

For privacy-related inquiries or to exercise your rights:

Data Protection Officer
Oder 20 Box A9776, 2491DC
Puterize
Den Haag
The Netherlands
Email: support@ems.puterize.com

By using the Extension, you acknowledge that you have read and understood this Privacy Policy and consent to the described data practices.